- 18
- Sep
Do I need to have a landline phone to have an alarm installed?
No, all of the systems we currently offer/install are compatible with cellular back-up. Call us to find out if your existing security system is compatible!
Archives
- 17
- Sep
Is the system customizable to my needs?
Absolutely! Whether you live in a condo, townhome or single family home, we will give you a free comprehensive review of your home security needs.
- 16
- Sep
Is the interactive feature user friendly?
Yes! When your system is installed, our installer will review the website/application with you. Should you ever have a question, do not hesitate to contact the office for help!
- 15
- Sep
Is wireless really wireless?
The short answer is it depends. Wireless devices such as window, door, motion sensors, etc. are completely wireless. They rely on an internal battery to power on and communicate with the panel. Traditional wireless security systems are not 100% wireless. The keypad for this solution actually acts as the panel and keypad (all in one). This device is the only device that would actually need a physical wired electrical connection to it.
- 14
- Sep
How do I cancel a dispatch?
Call 1-800-522-5124 or 301-570-0700 ext. 1 to cancel a dispatch 24/7.
- 13
- Sep
How do I stop my system from beeping?
For most systems, press the asterisk (*) button, disarm, enter your code, disarm, enter your code and lastly, one more asterisk (*). If that did not resolve the issue, please contact the office and we will be happy to assist you.
- 12
- Sep
What happens if my alarm goes off?
If your alarm is triggered, a loud siren will be set off. If you are aware of what caused the alarm to sound (and it is not an emergency) disarm the alarm and proactively contact the central station to cancel dispatch. If you are uncertain as to what triggered the alarm, DO NOT disarm the alarm. Make contact with the central station (either by proactively contacting or waiting for them to call). Our central station will stay on the phone with you until either you verify what triggered the alarm or until emergency services arrive.
- 11
- Sep
What happens if your fire alarm activates (and there is no fire/emergency)?
Start by trying to fan the smoke alarm with a towel to clear the smoke/dust/fumes which will stop the alarm from sounding. Some counties require the fire department to dispatch immediately before calling the premise. Once the fire truck is in route, the dispatch cannot be cancelled. It is always good practice to immediately call and cancel a dispatch if you do not need emergency assistance.
- 10
- Sep
What happens if I lose power to my house?
If you lose power, you are still protected! Your system will continue to operate on the systems battery back-up installed inside your control panel. After power has been restored to your home or business, you will need to reset the keypad to stop the beeping. Please refer to FAQ number 6 for further instruction.
- 09
- Sep
I am getting a low battery message on my keypad, what should I do?
This message is an alert letting you know to replace the backup battery in the control panel/keypad. Replacing the battery in the panel/keypad is something that most homeowners can do themselves. We can ship a battery directly to your home/office. The cost of a battery varies depending on your system type. Once the battery arrives, installation is fairly easy. If you need assistance, our on-call technician will be happy to assist you over the phone.