To avoid incurring false alarm fees you can contact our office at 1-800-522-5124 or 301-570-0700 and press 1 for our Monitoring Station. You can have your account placed on test during this time which will prevent false dispatches to your home.
No. Unless you want to make changes to your call list, you do not need to do anything other than enjoy your time away and take comfort that your home is protected!
You can update your call list two different ways; call the office at 301-570-0700 ext. 0 and one of our office staff can assist you; or you may send an email to customer_service@ugss.com. (Please note- changes are made during our normal business hours; 8am – 4:30pm Monday thru Friday).
Like any other touchscreen device, proper and regular cleaning of the screen will ensure proper operation for years to come. Never use harsh chemicals on any touchscreen device. A damp cloth with a light non-abrasive soap will do the trick.
Yes (and often)! Call the office for details on how to test your specific alarm to ensure proper operation.
Please refer to the below link for Maryland tax regulation: http://taxes.marylandtaxes.com/Business_Taxes/Business_Tax_Types/Sales_and_Use_Tax/Tax_Information/Special_Situations/Security_Services.shtml Please refer to the below link for Washington, DC tax regulation: http://otr.cfo.dc.gov/publication/dc-sales-and-use-tax-applies-sale-or-charges-armored-car-private-investigation-and
1) You can make a payment using your PayPal account through the “Pay Now” button on the bottom right hand corner of this page. All payments are securely processed via PayPal’s SSL certified website. 2) You can call the office at 301-570-0700 ext. 4 and make a secure payment over the phone. 3) You can mail a check to Ultra Guard Security Systems, P.O. Box 5598, Derwood, MD 20855
If you are an existing Ultra Guard customer and are still experiencing technical difficulties, please call our office during normal business hours Monday thru Friday or call the on-call technician at 301-570-0700 x 2.